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Facebook buys customer service startup Kustomer for a reported $1 bn

Today Facebook made one of its biggest plays yet to build out the services it provides to businesses on its platform: It is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified picture of users by bringing together the many social media and other channels and longer history between them and the company in question. Terms are not being disclosed, but we have confirmed with sources very close to the deal that it was for $1 billion. Reports of the deal (and alleged price) were published earlier today by the WSJ.

News source ~ Tech Crunch